bet965 Privacy Policy – How We Handle Your Personal Data

1 Introduction

This Privacy Policy applies to all users of the bet965 platform, accessible at bet965.pro, including the website, mobile browser version and Android app. It covers the personal information we collect, how we use it, who we may share it with and how long we keep it.

By creating an account or continuing to use the bet965 platform, you acknowledge that you have read and understood this policy. If you have questions about how your data is handled, the contact details are in Section 12 at the bottom of this page.

This policy should be read alongside the bet965 Terms and Conditions, which set out the rules governing your use of the platform as a whole. Where there is a conflict, the Terms and Conditions take precedence.

2 What Data We Collect

bet965 collects personal data in two main ways: information you provide directly when you register and use the platform, and information we collect automatically through your interactions with the site, app and services.

We only collect the minimum data necessary for the purposes outlined in this policy. You are not required to provide optional information unless it is needed to complete a specific action, such as identity verification before a withdrawal.

3 How We Use Your Data

Personal data collected by bet965 is used for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity and age, and managing your login credentials.
• Service delivery: Processing bets, settling results, running live casino sessions, crediting bonuses and promotional rewards to your PKR balance.
• Payment processing: Handling deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported PKR payment methods.
• Security and fraud prevention: Detecting unusual account activity, preventing multiple account abuse, identifying and blocking prohibited conduct such as match fixing or bonus abuse.
• Responsible gaming support: Monitoring usage patterns where relevant to providing responsible gaming tools — deposit limits, session tracking and self-exclusion enforcement.
• Platform improvement: Understanding how features are used to identify issues, improve navigation and develop new products relevant to Pakistan users.
• Communications: Sending account-related notifications such as transaction confirmations, bonus updates, and important platform announcements.

We do not use your personal data for automated decision-making that has a significant legal or material effect on you without providing a human review process. Where automated checks flag an account — for example, for security review — a member of the team reviews the case before any account action is taken.

4 Payment Data

All financial transactions on bet965 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, we collect the reference details necessary to process that transaction through the relevant payment channel — JazzCash account number, Easypaisa wallet reference, Raast ID, bank account details or card reference as applicable.

Payment data is handled through secure processing channels. Full card numbers are not stored on bet965 servers — card transactions are tokenised by the payment processor and only a reference is retained on our side for transaction matching and dispute resolution purposes.

Transaction history — including all deposits, withdrawals and any bonus credits — is retained in your account history. You can view this at any time from the account section after logging in. This history is retained for the period described in Section 7 (Data Retention) below.

5 Cookies & Tracking Technologies

bet965 uses cookies and similar tracking technologies on the website and mobile browser version of the platform. Cookies are small text files stored on your device that allow the platform to recognise your session, remember your preferences and understand how different pages and features are being used.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These keep your session active while you are logged in, maintain your bet slip state and ensure secure account access. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences and whether you have acknowledged certain notifications. These improve your experience but are not strictly essential.
• Analytics cookies: Collect anonymised data about how the platform is used — which sections are visited most often, where users encounter errors, and general navigation patterns. This data does not identify individual users.

You can control non-essential cookies through your browser settings. Most browsers allow you to block, delete or manage cookies at the browser level. Disabling essential cookies will affect the platform's ability to maintain your login session and may prevent certain features from working correctly.

The bet965 Android app uses equivalent device-level session management to maintain your logged-in state and remember app preferences. The app does not use third-party advertising tracking SDKs.

6 Data Sharing

bet965 does not sell personal data to third parties. We share data only where necessary to operate the platform and in the limited circumstances described below:

• Payment processors: Transaction data is shared with the relevant payment provider — JazzCash, Easypaisa, Raast, bank networks or card processors — solely to complete your deposit or withdrawal request.
• Identity verification services: Where we use a third-party service to verify identity documents, the relevant document data is shared with that provider for the purpose of completing the verification check.
• Technology infrastructure: Data may be processed by hosting and infrastructure providers as part of delivering the platform. These providers are bound by data processing agreements and may not use your data for their own purposes.
• Legal requirements: We may disclose personal data if required to do so by a court order or other lawful authority, or where we believe disclosure is necessary to prevent fraud or illegal activity.

Any third-party service providers used by bet965 are required to handle personal data in a manner consistent with this privacy policy and are not permitted to use it for unrelated purposes.

7 Data Retention

bet965 retains personal data for as long as your account is active and for a period thereafter as required for legitimate business purposes — including dispute resolution, fraud prevention and financial record-keeping obligations.

• Account data (name, date of birth, contact details) is retained for the lifetime of your account and for a minimum of five years after account closure.
• Transaction records including all deposits, withdrawals and betting history are retained for a minimum of five years from the date of each transaction.
• Identity verification documents are retained for the period required to satisfy verification obligations, and for a minimum of five years after the document was submitted.
• Communication records such as support queries are retained for a minimum of two years.
• Technical and session data including server logs is typically retained for up to 12 months unless extended retention is required for a security investigation.

After the applicable retention period, data is deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

8 Your Rights Over Your Data

As a bet965 account holder, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time. This can be initiated through the account section or by contacting support.
• Right to correction: If any personal information held about you is inaccurate or out of date, you can update it directly in your account settings or request a correction through support.
• Right to deletion: You can request that your personal data be deleted. We will process deletion requests subject to our legal obligation to retain certain records — particularly financial and identity verification records — for the minimum periods described in Section 7.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example if you dispute the accuracy of the data we hold.
• Right to data portability: You can request a copy of your personal data in a structured, commonly used format where technically feasible.

To exercise any of these rights, log in to your account and use the account settings section, or contact the support team. Requests will be responded to within a reasonable timeframe. Identity verification may be required before we can action a data request to ensure we are dealing with the actual account holder.

9 Children & Minors

bet965 is strictly an adult platform. All sports betting, live casino, slots and other games on the platform are available only to users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we discover that an account has been registered by a person under 18, the account will be closed immediately and any balance will be refunded to the payment method used for deposits, after standard verification. Identity verification checks help us enforce this age restriction, and we may request age verification documents at any stage of the account lifecycle.

If you believe a minor has registered on the platform, please contact the support team through the account section so we can investigate and take appropriate action promptly.

10 Security Measures

bet965 implements standard technical and organisational security measures to protect personal data against unauthorised access, loss, alteration or disclosure. These include:

• Encrypted connections (HTTPS) for all data transmitted between your device and the bet965 platform
• Password hashing — login passwords are not stored in readable form
• Access controls limiting which staff members can access personal account data
• Secure payment tokenisation — full card numbers are not retained on our servers
• Session timeout on inactive accounts to reduce unauthorised access risk
• Regular monitoring of systems for unusual access patterns or security events

No digital platform can guarantee absolute security against all possible threats. You are responsible for keeping your own login credentials confidential and for logging out of your account when using a shared or public device. If you suspect your account has been accessed by someone else, contact support immediately through the account section.

11 Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate, the services we offer, or applicable requirements. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that affect how we collect or use your data in a materially different way, we will notify active account holders via the email address registered to their account or through a notice displayed when they next log in to the platform.

Continued use of bet965 after a policy update has been published and communicated constitutes your acceptance of the revised policy. If you do not agree with an update, you should stop using the platform and may close your account by contacting support through the account section.

12 Contact & Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled on bet965, you can reach the support team through the account section after logging in.

You can also reach us by email at the address listed in the footer of this page. When contacting us about a data matter, please include your registered account username or email address so we can locate your records and respond appropriately.

Data requests will be handled within a reasonable timeframe. For account access or correction requests, this is typically within 14 working days. For deletion requests, we will confirm receipt promptly and process the request within 30 days subject to any retention obligations that apply.